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We all know the facts, and there is no disputing it! The GOP has openly declared war on women. But the time for talk is over, now we must declare war FOR women. It is time to take action for our mothers, daughters, grandmothers, sisters and better halves. This is where you come in.

Like many of you, at one point I felt far removed from our elected officials, and had no idea how to get involved. Then I learned how to grassroots organize and saw the power that all of us have. If you are fired up and ready to get involved, but are not sure where to begin, then Democracy for America has you covered.

DFA is here to help you and your friends declare war for women!  Their training seminars provide practical tools and create a community of people committed to fighting for women’s rights. You can start this Wednesday with Debby Tucker, the Executive Director of the National Center on Domestic and Sexual Violence who will teach you how to effectively lobby Congress.

At the seminar you will:

  • Receive an update on the reauthorization of the Violence Against Women Act (S. 1925)
  • In depth training on how to have a conversation with and lobby your elected officials

Click on the image, or go to DemocracyforAmerica.com and you will be well on your way to fighting for women across America. I look forward to seeing you there!

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What We Accomplish Together

Since 1976, Congress and the Republican Party have taken a hard right hand turn. During this time the discussion has shifted from what we can accomplish together, to what the government takes away. Going all the way back to our founding, Americans have held a special contempt for taxes, and Republicans have built their success around this hatred. Progressives must shift this dialogue to be successful.

First, progressives must focus on the idea that government is what we do together. Through paying taxes, we have gone to the moon, built a highway system and developed the Internet. The discussion must shift from talking about taxes to the services that we get in return for our tax dollars. For an example, lets look at how folks from the City of Troy, Michigan responded when anti-tax rhetoric threatened their library.

This video effectively displays by shifting the discussion from anti-tax rhetoric to the benefits government service, they saved their award-winning library. On issues from health care to public transportation, progressives must continue to highlight the positive impact our government has on our communities.

Next, we must highlight the empowering message of progressives. We believe that all Americans are job creators, not just the super wealthy. Progressive policies are focused on creating stability and opportunity for all, not just the super wealthy. It is progressive policies that has made our country an economic superpower, and it will continue to be progressive polices the create prosperity for all Americans.

We can talk about these points all we want, but ultimately we need strong grassroots action to back it up, and we need it now. For progressives to drive the message in this country here is what we need to do:

1. Recruit more progressives to run for office in all levels of Government: We need organize progressives to show strong grassroots and netroots support for potential progressive candidates to encourage them to run.



2. Get people involved on the local level: Republicans have used low voter turn out to hijack State Legislatures and Governors’ Mansions. They have used these as grounds to push extreme right wing legislation and make radical the new normal. We must elect strong progressive leaders across the country on the state level to show, the effectiveness of progressive ideas and highlight the extreme polices of the right.



3. Elect more progressive Senators: Currently there are 74 members of the Congressional Progressive Caucus in the House. Accounting for 17 percent of all members and 39 percent of Democrats in Congress. In the Senate, The Progressive Caucus currently has only one member, Sen. Bernie Sanders. Senators are major newsmakers and message drivers, we must elect more progressive leaders to the Senate, starting with Elizabeth Warren this fall.

If progressives can rally behind messaging that highlights government as what we accomplish together and a strong economic message of prosperity for all, backed by strong grassroots organizing, then progressive democrats will be drivers of the political dialogue for years to come.

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Building Relationships On Social Media (Amtrak Gets It)

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Recently, I was traveling between Richmond, Virginia and Washington, DC when my train was running a few minutes late. I knew that there was severe weather in the area, so I took to twitter to see if there were any delays and this is what I found:

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From this I was quickly able ascertain the service was disrupted between Washington and BWI, so I did not have to worry about major delays. Sure enough my train rolled into the station just a minute later. Once settled on the train, I was so impressed with Amtrak’s responsiveness, I figured I would let them know:

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To my surprise not to long after, I also received a tweet from Amtrak:

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In response, I promptly joined their Amtrak Rewards program and now finding myself thinking train first when making travel decisions. I now also find myself being a brand advocate for Amtrak, taking photos and sharing whenever I travel Amtrak or even recommending to friends.

The Social Media Lessons Learned:

1. In being responsive to other customers, the answer I needed was already online. Many organizations fail to respond to customers due to the time investment. They tend to view it as I put all of that time into answering one person’s question. But the fact of the matter is there may be many followers who have that same question. You get them the information the are looking for without them having to ask it.

2. Building relationships takes an unremarkable train ride and creates a brand advocate. My trip to DC was  uneventful, just a standard two hour train ride. However, it was their direct engagement with me, that made me a true fan of Amtrak, by taking the time to stop and say we appreciate your feedback and thoughts.

3. Interaction did not lead to measurable direct sale, but has ultimately generated future sales. Many non-social media types tend to not see its value, because there is not a direct click to sale. However, what they miss is it does build relationships and generate future sales. Prior to this interaction I used the train as a utility– if I needed to get somewhere affordably then I would take it. Now Amtrak, in showing they listen to their customers, has created a future customer who will think train first.

Building relationships and listening to your followers is an essiental part of the social media experience. I encourage all organizations to look into the Amtrak model and truly show they are listening to there followers.

Are there any companies/organizations that you think do a good job of this?

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This is a prime example of how a smart & engaging social media strategy can change the whole direction of an election. Watch this all the way through then share your thoughts!
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Barack Obama’s Facebook Fans are 2.5 Times More Likely to Donate

It can be tough to measure your ROI on social media for political campaigns.  Your ultimate goal is to recieve someone’s vote, and you do not find out your results until well after the campaign. However, much of what we do on social media is about relationship building. Through engaging content you can take somebody who knew little about your candidate, engage them in conversation, and ultimately convert them into a volunteer, donor and/or voter.

We all know then quality of the Obama Campaign’s social media presence, but lets take a look what it has accomplished for his already powerful fundraising:

I’ll leave you with this…. if you walk up to a stranger on the street and ask for money the chances of them giving it to you are very slim. If you ask your friend for money, and they know it is going to a good cause, they are much more likely to contibute.

Social Media is the means with which political campaigns build relationships, inform, and engage in constant two-way conversations with voters. Through social media potential voters/donors/volunteers feel connected to the candidate, and are more open to the idea getting involved when they get the ask from another platform.

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#Becauseitsthecup Marketing Hits & Broken Sticks

Now that the lights have gone out on the 2012 season, and a new Stanley Cup Champion has been “crowned,” I wanted to take a look back at the NHL’s #becauseitsthecup campaign for the 2012 playoffs, its hits and broken sticks.

Hits:

The Stanley Cup is the most unique trophy in sports; it has traveled the world, and even lobbied congress,  on it is inscribed the names of hockey legends. The Stanley Cup does not need gimmicks or sales pitches its narrative sells it self.

The sport of hockey and all of its lore often goes over the casual sports fan head. Our rules can be mysterious to outsiders, let alone all of the quirky traditions that make our sport great. #Becauseitsthecup was effective as  it educated sports fans about the Stanley Cup and the playoffs. It let people take a look into the lore of the Stanley Cup, it made the feel like they were part of a larger community.

The effectiveness of this campaign resuluted in the best post-season ratings ever acorrding to Puck the Media:

Overall, the Stanley Cup Playoffs on NBC averaged a 1.6 overnight over 12 telecasts, up 14% from 2011′s eight telecasts (1.4), and NBC’s best overnight average ever for post-season coverage.

While the NHL continued to grow this season #becauseitsthecup could have been even better.

The Broken Sticks:

The best brand spokesperson is going to be your most avid fans.  This ad campaign left the most passionate fans out of the equation and that is where it missed the boat…or net, rather. This was a missed opportunity by the NHL to tap into their fans passion and dedication as a way to show the casual fan just how special the Stanley Cup and its playoffs are.

What they could have done:

The Stanley Cup travels more than the President of the United States, spending a whooping 300 days a year on the road. Thousands of people interact with it a year–  it is unique because its not just something that is given to a team, but a public figure.

  1. The NHL could have tapped into the public appeal and love of the Stanley cup, by holding contest for people to submit their pictures with the cup on social media. The casual fan would think it was pretty neat to see just how many people have seen and touched the cup.
  2. The Stanley Cup has many different meanings for everybody. Where they really could have hit it out of the park was ask fans to submit #becauseitsthecup videos. The stories of growing up playing on the pond until the sunsets while pretending that it is Game 7 of the Stanley cup finals, Or watching your favorite team win the Stanley cup with your grandpa are just a couple of the stories that could be shared by fans. The NHL could then have responded by getting brief videos from the players sharing their Stanley cup story. This two way conversation on social media could have been extremely powerful.

Overtime:

The NHL was really on to something in trying to educate the casual fan. I hope they continue this theme next year. However it is essential they make an effort to engage the avid fan and use them as brand ambassadors to truly make an effective marketing campaign.

What did you think of the NHL’s #becauseitsthecup marketing campaign?

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Social Media Is For Complainers (But Should Not Be)

In the political world there is a fascinating trend. Those who complain tend to use social media the most effectively. By those who complain I mean those who are NOT in power:

1. Barack Obama (the candidate, NOT the president). He used social media to engage and empower the masses unlike any modern presidential candidate we have seen.

2. The republican party in 2010: “Republican lawmakers are far ahead of Democrats when it comes to spreading their message in 140 characters or less.” -Politico

A Burson-Marsteller study found that 67 percent of Republicans in congress are directly engaging voters using twitter, compared to only 41 percent of Democrats.

Robert Gibbs, The White House Press Secretary even vented his frustration about the “professional left” stating, “They wouldn’t be satisfied if Dennis Kucinich was president.” The professional left being, Democrats who are not a part of government.

These observations all have one common tie. Those in power fail to engage, those on the outside complain.

This is similar to talking about the weather, it seems that no matter what the weather is people complain, “it’s too hot,”"it’s too humid,”"it’s too cold.” To a total stranger, you can bond over how “bad” the weather is, because it is not something you can control. This is what is going on on both the right and left, people cannot control what the government does, so it is easy to complain about it.

I argue that this is not how it should be! Through engagement and framing the discussion on your terms, those in power can bring everyone under the umbrella and turn the complaining into productive dialogue. Here is how:

1. Ask questions. People want to feel empowered and like they matter. What better way to make some one feel important than having a congressperson ask them what THEY think.

2. Open your self up to criticism, let people tell you through social channels how they really feel.

3. Respond to them. Nothing makes people feel more worthless than apathy. Simply having a facebook or twitter account is not enough, if you do not interact with your fans or follow them back it says “I don’t care about what you have to say and you are not important to me.” This leads to complaining.

How this works together, Step one “What do you think about healthcare reform?”

Step two, a voter states “I don’t like how you voted on health care reform, I fail to see how it benefits me.”

Step three, the Congressperson responds, “I voted for health care reform because it will help more Americans gain access to affordable health care, what is it you are most concerned about?”

By engaging this person you make them feel important. By explaining why you took action, you promote transparency and bring people under your umbrella, not leave them out in the rain complaining about the weather.

Also, the more you engage the greater you brand grows virally, ensuring your message reaches more people for zero monetary cost!

Once you engage one person, the information is public, this answers the question for many other concerned voters without actually having to talk to them. Proving to be an effective and efficient form of communication.

Many old school campaigns fail to see the benefit of social media, I leave you with this food for thought. It is the story of an underfunded challenger who defeated the well funded incumbent by using an effective social media strategy. Find the article here.

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Six Lessons to Start Your Political/Government Online Community

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More and more campaigns and local governments are getting online (they get it!). Running an online community can be quite a challenge, but when done correctly it can be fun and a great way to reach your real community. This blog post is the devoted to the lessons I learned while creating and managing the Canton, New York Facebook community, so you can jump right in on your own online community

1. Avoid automation. Although linking RSS feeds and other tools to your page will save you time, they are a great way to bore your fans. Its similar to calling a company and wanting to speak to a real person and getting an automated system. Its easier for the company, but annoying for the consumer. Example, check out these to screen shots:

City X:                                                                                                    Canton, New York:

City X: Online 7 months, 900 fans, population of 44,000

Canton, New York: Online 7 months, 2,956 fans, population of 6,000

2. Make sure the content is engaging, ask lots of questions.  Include a question of the day (it was everything from “what is your favorite thing about Canton?” to “should there be a gas station in the historic part of main street?”) Don’t be afraid to touch the hot button topics, for those are the ones that people want to talk about. The more people talk, the greater your message will spread virally. For a great example, of how to engage your fans and more advice on this please check out “Skiing, Water Parks, Dating and Politics (Three Ways to Engage Your Online Community)

3. Drum-up community pride, share events, comment on local sports team successes, congratulate a local graduating class, promote fundraisers for families in need. All of these things get people excited and engaged on your site.

4. Don’t worry about negative comments, they are just part of the dialogue. Only delete comments that would not be allowed on the radio or TV. I learned this the hard way. I deleted a comment that was borderline, and it wound up being more of a problem than had I left it on. When the person reposted it a community member quickly refuted the negative comment. For more check out “To Delete, Or Not to Delete, That is the Question”

5. Encourage local decision makers to get online. I encouraged the mayor of Canton to join Facebook. Having her on the page made it more exciting for people to interact, people could answer the mayor’s questions or get feed back from the mayor.

6. Have fun with it. If you enjoy working on the page, then people will come.

Feel free to check out the site for ideas: Canton, New York. I hope you found this helpful, let me know if you have any questions.

Please find this post in its original form on Govloop.

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To Delete, Or Not To Delete, That is the Question

First I want to thank Adfero Group for the Inspiration for this post asking the question on twitter: “@Adfero How do you feel about Facebook deleting Sarah Palin’s controversial ground zero video?” Here is my answer:

Politically, Palin’s comments are rash generalizations that border upon Racism and go against our country’s founding principals (after all the first people to come to North America where people who wanted religious freedom). It is this type of commentary that widens racial divides in our country. That being said, every bone in my body says that it should be deleted, but that is NOT the correct action.

To answer this question, I draw upon this lesson I learned the hard way. While in college I created and managed the Facebook community for Canton, New York. In this town, sometimes there is tension between the local community and the college community. One day a commenter on the Facebook page made a comment that I deemed inappropriate. It perpetuated stereotypes and generalizations about the St. Lawrence student body. I received an angry email from the poster, who reposted the comment with a little more zest to it. This time I decide to leave it be. To my surprise one of the Canton community members quickly came to the defense of the St. Lawrence Univerisy student body.

The moral of this story is, when an online community is created, negative responses are bound to pop up. You must have faith that the rest of your community will speak up against it.

In the case of comments made by Sarah Palin, by deleting it Facebook has brought more attention to her comments. I myself, was not aware of these comments until I saw the headline “Facebook Apologizes to Palin” on Politico.com. Had the comment been left alone, the comments would have gone quietly away with a few outraged people. Or with enough people speaking out against the comment, the  headline would read “People Outraged at Palin’s Facebook Comment.”

The lesson learned, don’t try and protect your community from negative comments. Chances are if you are out raged by a comment, they are too and they will speak out against it.

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Skiing, Water Parks, Dating and Politics (Three Ways to Engage Your Online Community

You might ask what does Skiing, Water Parks, Dating and Politics have in common. The answer… Social Media!

I would like to begin by providing a shout out to a company that gets it! Vermont’s Jay Peak Resort was named to the Top 10 North American Ski Resorts Utilizing Social Media. Here’s a great example why:

Jay Peak is in the process of building and developing a new water park. They have plans for the building, but the lay out and theming they are still deciding on. So they asked their online community what they wanted to see with, “What happens on the inside, though, is still largely up to us. And by us, we mean you.” (To see the full post click on the image)

The response to this was immense. They had fifty comments on their blog and another forty-nine comments on their Facebook Fan Page.

Many of the responses were of a similar ilk, basically “it is Jay Peak, so we don’t want anything tacky, keep it natural and Vermont like.” Jay Peak Resort then took this engagement to the next level to show that they were listening to their fans they sent out this tweet:

This tweet says “We heard what you had to say, now we are acting upon it, we are including you in every step of this process.” There is the skiing and water park part of the post, now what about the dating and politics part?

Like a good date the best use of social media is to engage your fans/followers and create a conversation. This clip from A Night at the Roxbury is a great example of what happens when you talk at your followers. They are bored, don’t pay attention, and want to leave.

Now for the politics.

As a politician you are always courting more supporters. We learned from Jay Peak the value of creating conversation and we learned from Night at the Roxbury not to talk at our followers. Here are three ways you can captivate your supporters and virally spread your message:

1. Ask questions: People love to talk politics and people love to feel like they made a difference. Ask them questions; you will get them talking and learn valuable information. Here are some great examples:

  • What is your favorite thing about (the area you represent)?
  • What do you think about (this important issue)?
  • If you had a million dollars to change one thing in (the area you represent) what would it be?

2. Show That You Are Listening: Respond to comments without directing the conversation and thank them for their feedback.

3. Follow Up: This is most important. If you ask them questions then you have to be open to the suggestions they post. If you ask a question about a hot button topic and you get an answer that is overwhelmingly one sided, then act upon it. Let your supporters now that the campaign and (hopefully) administration is about them not you.

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